Frequently Asked Questions
Everything you need to know about your luxury lingerie experience.
How do I determine my correct bra size?
We recommend visiting our comprehensive Fit Guide available on the site, or booking a virtual consultation with one of our expert fit specialists to ensure the perfect lift and comfort.
What is your return policy for intimate apparel?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that for hygienic reasons, certain items like hosiery and adhesive bras are final sale.
How should I care for my luxury lingerie?
To preserve the delicate lace and silk fibers, we strongly recommend hand washing your garments in cold water using a gentle lingerie wash and laying them flat to dry.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team within one hour of placing your order.
Are your gift boxes discreet?
Yes, all orders are shipped in plain, unbranded outer packaging to ensure privacy, while the interior features our signature luxury branding and tissue paper.